Terms of use and conditions

Effective Date: January 2025

These Terms of Use and Conditions ("Agreement") govern your access to and use of the website www.ezhantar.com ("Website") and the services provided by EzHantar Holding Sdn. Bhd. ("we," "our," "us"). By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with any of these terms, please refrain from using the Website.

1. Acceptance of Terms

By accessing or using the Website, you agree to these Terms of Use and Conditions and any future amendments or updates made by EzHantar. If you do not agree to these terms, you must not use the Website or its services.

2. Changes to Terms

EzHantar reserves the right to modify, update, or change these Terms of Use and Conditions at any time. Any such changes will be posted on this page with an updated "Effective Date." Your continued use of the Website after any changes to these Terms will constitute your acceptance of those changes.

3. Use of the Website

Eligibility: You must be at least 12 years old and legally capable of entering into contracts to use this Website and its services.
Account Creation: To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date.
Restricted Use: You agree to use the Website solely for lawful purposes and in accordance with all applicable local, national, and international laws. You may not:
- Violate any laws or regulations.
- Distribute harmful software or viruses.
- Use the Website for commercial purposes not authorized by EzHantar.
- Engage in activities that restrict or inhibit others from using the Website.

4. Services Provided

EzHantar provides luggage storage and transfer services. The specifics of these services are outlined on the Website. The availability of these services is subject to change at any time without notice.

5. Booking and Payment

Booking: By using the Website, you can book luggage storage and transfer services. All bookings are subject to confirmation by EzHantar.
Payment: Payment for services must be made through the available payment methods on the Website. You agree to pay all applicable fees, including service fees, taxes, and additional charges for any extras.
Insurance: You may opt for additional insurance for an extra fee. The insurance will cover up to a maximum value of RM500.00 per bill for damage or loss, subject to the terms and conditions of the insurance policy.

6. Cancellation and Refund Policy

Cancellation: You may cancel your booking up to [1] hours before the scheduled service for a full refund. Cancellations made after this period may incur a cancellation fee.
Refunds: Refunds are processed according to the terms outlined during the booking process. If you are entitled to a refund, it will be issued through the payment method used for the transaction.

7. Liability and Disclaimers

Limitation of Liability: EzHantar will not be held liable for any loss, damage, or theft of luggage or other items during storage or transfer, except in cases of gross negligence or willful misconduct by EzHantar.
Insurance: If you have opted for insurance, the coverage is limited to a maximum of RM500.00 per bill and covers only loss or damage caused by EzHantar's negligence. High-value items such as cash, electronics, and jewelry are excluded from insurance coverage.

8. Intellectual Property

All content, trademarks, logos, and intellectual property on this Website are owned by EzHantar Holding Sdn. Bhd. or its licensors and are protected by applicable copyright and trademark laws. You agree not to copy, reproduce, or distribute any content without express written permission from EzHantar.

9. Privacy and Data Protection

Your use of the Website is governed by our Privacy Policy, which outlines how your personal information is collected, used, and protected. By using the Website, you consent to the collection and processing of your data as outlined in our Privacy Policy.

10. Third-Party Links

The Website may contain links to third-party websites that are not controlled or operated by EzHantar. We are not responsible for the content, privacy policies, or practices of these third-party websites. You access them at your own risk.

11. Force Majeure

EzHantar will not be liable for any delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government regulations, or other unforeseen circumstances.

12. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without prior notice, for any reason, including but not limited to violations of these Terms of Use and Conditions.

13. Indemnification

You agree to indemnify, defend, and hold harmless EzHantar, its affiliates, employees, agents, and third-party service providers from and against any claims, liabilities, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of third-party rights.

14. Governing Law and Dispute Resolution

These Terms of Use and Conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms will be resolved through binding arbitration in [Arbitration Body].

15. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and EzHantar regarding the use of the Website.